Terms & Conditions

Privacy Policy


Chione regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Chione uses, and conforms to internet privacy standards.

If you have any questions or concerns regarding this statement please send your concerns to sales@chionecommercialrefrigeration.com.au

Collection of Information

In order to use the Chione website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including emails.

Any information collected by Chione is collected via correspondence from you or your company. This may be via telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Chione customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at sales@chionecommercialrefrigeration.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@chionecommercialrefrigeration.com.au


If you purchase a product or services from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Chione uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@chionecommercialrefrigeration.com.au .

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Chione may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service
These third parties are prohibited from using your personally identifiable information for any other purpose.
Chione does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Chione web site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of  Chione.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.


Security Policy

Chione uses the  Shopify Payment Gateway for its online credit card transactions. Shopify processes online credit card transactions for thousands of Australian and New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Chione or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Shopify’s bank-grade data centre, further protecting your credit card data.
  • Shopify at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Chione.

For more information about Shopify online credit card payments, please visit


Delivery Policy

Due to the nature of goods sold by Chione after ordering online a representative from Chione will contact you either by email or telephone to discuss availability, freight costs and delivery dates etc.

Once all necessary information has been collected an official Chione quotation will be email to you for your consideration.

Payment policy

All goods sold by Chione require pre payment before delivery unless account arrangements have been pre arranged. Payment can be made using credit card or EFT.

Refund and Returns Policy

All goods sold by Chione are ordered from suppliers at the request of Chione customers. No returns or refunds will be entertained for goods ordered incorrectly by the customer.

Warranty is carried by the manufacturer. Any warranty issues to be directed to the manufacturer. Chione values its customers so will assist with such claims wherever possible.